About

We’re more than IT support; we’re an active partner in your success

IT should be an enabler, not your focus

We offer much more than just ‘tech support’. We’re here to partner with you, finding ways for your business to grow through technology. If you’re succeeding, we are too.

Whether you need full IT management, or just want to give your in-house IT team a boost, we’re here for you.

Our values

Radical honesty


We’ve learnt that honesty – radical honesty – is the only formula for a lasting relationship. All too often, companies come to us after feeling fobbed off or let down by other IT companies. We won’t do that. We’re honest, almost to a fault; we’ll tell you if we think you’re doing something wrong, and we’ll help you fix it. You won’t get radio silence or nice platitudes from us – just honest, consistent service that’s there when you need it (and quietly working to protect you when you don’t).

 

Massive action


We don’t believe in taking ‘baby steps’. We push ourselves to keep raising the bar and improve our performance. First, we plan for the task at hand, before looking at ways to over-exceed your expectations.

Continual improvement


The IT industry doesn’t have the best reputation. That’s something we’re consciously working to change. We’re leading the way on becoming more environmentally friendly by rolling out electric vans across our fleet and using remote or automated technology to replace site visits, where appropriate. That means less cost to you, the customer – financially and environmentally.

We also hold multiple ISO accreditations, helping you to meet (and often exceed) your requirements as part of a supply chain, or simply for your reputation.

Efficiency through automation


Your time is precious, and we know that things need to get fixed, fast. We use the latest remote monitoring and automated systems to provide a faster service.

Even better, we’ve invested in industry-leading self-healing technology. It reduces disruption and potential downtime before you even know anything about it. In many cases, our customers don’t notice anything has changed; we found an issue and dealt with it, unnoticed. We’ll soon be reporting numbers of self-healed incidents to our customers so you can see the difference we’ve quietly made.

Leading experts, there for you


We’re proud to have a team of brilliant technology experts working with us. They’re on the pulse of what’s happening in cybersecurity and can help you implement the latest technology to match your ambitions.

Our people share in our success, providing exceptional service by providing technology that empowers you to meet your business goals. We’re committed to creating a challenging and rewarding working environment for our team.

Service Delivery KPI's

How we performed in December 2019

1 secs

Average Call waiting time

1 {80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}

same day resolution

1

service desk tickets resolved

1 {80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}

SLA’s Met

1 {80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}

customer retention

1 {80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}

customer satisfaction

Our Partners

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0845 0945 333 to arrange your FREE IT audit.