Complementary IT Support

 

We know that every IT manager and team have different requirements, so we offer a range of flexible options that scale to meet your needs.

Does your internal IT team need more support?

Whether your team is overstretched or you require a specialist service or skill set you don;t currently have in house, we can offer partially outsourced IT support.

We’ll integrate seamlessly to extend and enhance your internal resources and technical capabilities adding stability and value to your IT operations.

We’ll help improve internal efficiencies and deliver exceptional end user experience to you and your customers with our complementary IT support.

Where you may need some extra help

Add additional manpower when you need it

Quick access to certified and multi skilled IT professionals

Add quality new technical staff without risk

Help to free internal team to focus on core duties

Scale up & Down quickly to meet changing workloads

Key cover for absence, illness and holidays

Support at remote sites and satellite offices

Additional expertise and manpower for project rollouts

Access to senior technical and industry expertise

Help with complex IT issues and major projects

Access to leading edge support technology and tools

Add valuable specialist services not available in house

Where you may need some extra help

1st and 2nd front line support

Our experienced team of high qualified professionals will work in partnership with your internal team and serve as the first line of support for your end users.  Our leading IT service management systems and advanced ticketing capabilities will efficiently assist day to day support needs and service requests.

 

If any issues can’t be resolved by our front line team, we can either pass back to you or handle the issue internally with our third line escalation team and on site field engineers.

3rd line escalation services

You may want to deal with all your front line support requests internally and using our third line expertise as a resource to escalate more challenging support issues.

Our third line team will work in partnership with you to complement your internal team’s skill set with our expertise, utilising your team’s core competencies to help improve service levels. 

Whether it’s a critical incident or a more complex ticket or user request, our experienced technical staff will find the underlying cause of it as quickly as possible, either remotely or with an on site visit.

Extra project manpower

We can provide additional manpower and technical resources for project roll outs such as upgrades, installations and relocations, if you need and extra pair of hands or additional expertise

Support for remote offices

You may have multiple offices but your IT team is based at a single location.  We can provide managed IT support and technical resources including any on site visits to your satellite offices to help rectify issues that can’t be dealt with remotely by your team. 

why work with us

Accredited Service desk

Industry Leading Systems & Tools

mature Services & processes

ISO best practices

Certified & Experienced staff

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0845 0945 333 to arrange your FREE IT audit.