SERVICE DELIVERY KPI's
This months performance
How we performed in December 2019
1
secs
Average Call waiting time
1
{80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}
same day resolution
1
service desk tickets resolved
1
{80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}
SLA’s Met
1
{80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}
customer retention
1
{80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}
customer satisfaction