SERVICE DELIVERY KPI's

 

This months performance

How we performed in December 2019

1 secs

Average Call waiting time

1 {80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}

same day resolution

1

service desk tickets resolved

1 {80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}

SLA’s Met

1 {80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}

customer retention

1 {80d4caae1ca9d91cbd4bbfedf3eb1cf2673cd2a57ef41989c5de1640d578f859}

customer satisfaction