IT Support

Our IT support services won't let you down, no matter how complex your business

Support for SMEs and in-house teams

Managed

IT support promises to make your life easier, but how many times have you found it the opposite?

Given that niggling tech issues have the power to derail most small businesses, it's important to choose a truly responsive provider. With our fully managed support, you get all the expertise of an entire IT department at your beck and call - and for less than you might expect. Or, choose to use us to top-up your in-house capabilities.

Complementary

Treat us as your IT experts. We'll advise on strategy and identify the right technology to meet your objectives, as well as complementing what you already have in place.

And, when your resources are stretched or your business changes, we can scale up or down at a moment's notice.
Great IT support is about making your business both resilient and flexible so you can get on with doing what you do best.

Who we've helped

Supporting time-critical systems and applications

Outsourced service desk for leading provider of contractor services

why work with us?

Industry-leading Tools

Best-in-class systems give the best possible results. That's why we've invested in industry-leading solutions, including remote monitoring tools designed to deal with cybersecurity issues before you even know. We'll put the latest systems at your disposal, no matter the size of your business.

Much more than support

Once on board, we'll be your IT partner - so treat us like an extension of your business. We'll be on hand to advise you on strategy, find the best technology for your business, and support your growth with brilliant IT. That's so much more than responding to support tickets - ask any of our customers.

World class service

We work to KPIs that exceed industry best benchmarks to deliver the best possible service. We don’t employ call handlers. You’ll always speak to a highly skilled engineer who will deal with your issue straight away, focusing on a first-touch fix.

Continuous improvement

You don’t need to tell us twice. We’re constantly working on ways to adapt our service to suit our customers, from investing in the latest systems to training our staff on customer service best practices. At the end of the day, great technology is only half the battle; service makes or breaks your experience with us. That’s why we focus on developing our staff so they’re always equipped with the expert skills and knowledge our customers need.

How we perform

Our service KPIs from December 2019

1 secs

Average Call waiting time

1 %

same day resolution

1

service desk tickets resolved

1 %

SLAs Met

1 %

customer retention

1 %

customer satisfaction

Our Partners

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0845 0945 333 to arrange your FREE IT audit.