Managed IT Support

 

We’ll act as your strategic IT partner and expert team, providing a service that meets your business needs.

Fully managed IT support for SME's

Having an IT support plan in place is critical for success in today's business environment.

But we know that for small and medium businesses maintaining this can be expensive and distracting.

And in an ever changing landscape of increased cyber threats and new legislation your IT needs to be proactively and strategically led.

We’ll provide fully managed IT support either remotely or onsite with 24/7 monitoring and management.

Through our service desk we’ll take responsibility for your entire IT infrastructure, including various types of technology and all of your end users.

We’ll ensure all your systems and staff are up and running, helping you to get the most out of your technology while you focus on your commercial success.

All your needs and technology covered

Our all inclusive managed IT support services will maintain and manage your IT infrastructure and support your staff or a fixed monthy fee.

From day to day advice and troubleshooting to complex diagnosis and resolution, we’ll provide fully managed IT support services with straightforward Service Level Agreements

We’ll take complete responsibility of your technology providing a comprehensive level of support including:

All business technology supported*

Inclusive remote and onsite options

Inclusive Service desk support

Reactive desk side support and scheduled on site visits**

24/7 infrastructure management and monitoring

Scheduled preventative maintenance

Automated updates and patch management

Managed security and backups

3rd party supplier management

Asset and licencing management

Monthly reporting

*Exceptions may apply
**Onsite engineer visit may incur additional charges

What we'll deliver

Service desk

When you choose us for managed IT support services you’ll have direct access to our in house service desk from 9.00am to 5.30pm.  There is also an option for extended Out of Business hours support to meet your needs.

Industry leading systems and tools

We have mature processes built in accordance with industry compliance and ISO and ITIL best practice.  Services are delivered using a suite of best in class IT Service Management, Remote Monitoring and Management and support tools providing the best customer experience possible.

Dedicated account management

Your very own technical account manager will be on hand to ensure you’re getting the most out of your IT with our managed It support services.  Working closely with the service desk and projects team they’ll conduct regular technical reviews and formulate road maps to keep you and your systems up to date and future proof.

On demand consultancy

You’ll receive unbiased on demand consultancy and advice up to directorship level.  As part of you managed IT support services we’ll work closely with you to ensure your IT infrastructure is strategically aligned with future goals, helping you acheive sustained growth and success through digital transformation

Best of breed solutions

During the onboarding process we complete an in depth audit of your systems and set up.  You’ll have access to our comprehensive range of industry leading solutions to help standardise across your IT estate helping to drive increased efficiency, productivity and long term success.

Certified and experienced team

All of our engineers and consultants are trained to the highest level, with years of experience under their belts.  They’re fully accredited, covering all the technology you require across IT, comms and security, with the hands on knowledge required to keep your business running smoothly.

Optional Services

With our managed IT support service you'll have the option of including additional features. These include:

Out of hours support

Bespoke SLA's for enhanced response and resolution times

On site secondment to cover technical staff

Support for specific 3rd party technology

Bespoke support processes to align with your requirements

Procurement of IT equipment

A smooth transition to COR IT

You might be with an existing provider and looking to make a move or a company needing external expertise through managed IT services, so you can focus on core business.  Whatever your situation, we’ll make the transition as smooth and seamless as possible with our thorough onboarding process.

why work with us

Accredited Service desk

Industry Leading Systems & Tools

mature Services & processes

ISO best practices

Certified & Experienced staff

Your strategic IT partner

Get in touch

If you’re interested in our IT support services, please contact our expert team today or call 0845 0945 333 to arrange your FREE IT audit.