The Business Owner's Guide To IT Support Services And Fees

What You Should Expect To Pay For IT Support For Your Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

Read This Guide and You’ll Discover:
  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
  • 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

It is not just about price - Does your IT Provider care about the quality of their service and the security of your data enough to take accountability with ISO accreditation.

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IT Genie help us maintain our most important KPI – “the size of our thank you folder” 

Our team of experienced loss adjusters work remotely from across the UK, and all require secure access to company claims handling systems, with prompt support-levels when required. We used to manage all our support in-house but this is a “two-edged sword” with too much for one person to know and learn. IT Genie have solved this with their team of support specialists always promptly available, they are our most important supplier.

Debra Jackson Operations Director Jacksons Partnership Limited Debra Jackson Operations Director
Jacksons Partnership Limited

IT Genie Manage all the Risk & Uncertainty of Our IT

We chose IT Genie as our MSP, as they constantly deliver high performance IT support with excellent response times and technical ability.

Key to our ongoing business growth is being free to operate our business as required, IT Genie evolve alongside us to deliver the high-specification computing needed to constantly improve our actuarial reporting capabilities – helping us develop and attract more clients.

As a provider of professional outsourced actuarial services to businesses, we understand that measuring and managing risk and uncertainty in your highly specialist field, allows your clients to focus on their business. This is what IT Genie deliver to us.

Stephen Dixon Partner SDA LLP Stephen Dixon Partner
SDA LLP