Are you looking for IT Support every bit as professional as the Professional Services you provide your clients?

IT Genie specialise in supporting professional service providers ensuring maximum availability. Our UK based support team of engineers are fully-vendor accredited and offer 24/7 support with guaranteed Service Level Agreements - We don’t outsource to any third-party overseas call centres.

 

Why choose to work with IT Genie?

Understanding
Our experience with professional service providers across the UK means that we understand your pain points and have knowledge of the business processes, software applications and systems your business uses to operate smoothly. We have many years’ experience in installing, maintaining and upgrading your industry specific solutions.

Maximise Billable time
By minimising downtime and distraction caused by IT issues, we help maximise your billable time. We assist clients by utilizing API optimisation, integrating your portals and systems together to automate processes allowing you to better service your clients.

Support When You Need It
We understand the time and project orientated pressures on professional services providers, and ensure support and services are available when you need them, from our UK based 24x7 service desk.

Flat-rate ‘All you can eat’ pricing
IT Genie provide truly flat-rate pricing, and so you will never have to worry about an engineer taking their time to ensure any IT problem is fully solved – with no hourly engineer support costs in our billing.

Virtual CIO
With our virtual CIO service we offer expert board-level input on all IT matters (ERP, Infrastructure, Security etc.), supporting vendor selection, negotiation and implementation. Advising on how technology and change management can assist with achieving your strategic goals.

Quality Services
You require suppliers fully accredited to Quality, Data Security and Environmental standards. IT Genie hold ISO 9001, ISO 14001 and ISO 27001, along with others such Cyber Essentials.

 

10 More Reasons to Choose IT Genie

Your business depends on your IT systems. IT Genie offer Quality IT Services you can depend on to keep you and your business up and running:

  • Technology Business Reviews – Whether you see your IT as a supporting function, or the driver for your business growth and success, we offer regular Technology Business Reviews (TBR) to ensure your IT requirements are fully aligned with your business strategy.
  • Complete Services - We offer a wide range of services and hours of support to suit all budgets and needs. IT Consultancy, cybersecurity, communications, even managing existing vendors on your behalf. IT Genie are able to provide a full Service Desk to be your 'in-house' IT department.
  • Cloud Services – Experience with cloud migrations we'll help you plan your ideal cloud systems, allowing you to scale and work productively wherever you are. We have performed hundreds of successful Office 365 and Azure migrations to help clients work more flexibly.
  • Full reporting and accountability - whether we are Co-Managing your IT Support or providing fully managed IT outsourcing, your ticket status and reporting are available through a dedicated portal or dashboard.
  • Real solutions for real needs - We don’t do work that isn’t needed, rather than sell the latest, most profitable, ‘shiny’ we provide real solutions for your needs and explain these to you in plain English.
  • We don’t hold your IT hostage - Easy access to network monitoring tools and constantly updated documentation. Making it easy should you consider another provider to take over - we’ll keep you by delivering exceptional service.
  • Accredited UK Service Desk
    • 1st, 2nd & 3rd line IT professionals with specialist skills (Networking, Security, Cloud, etc.)
    • We know your company, network, preferences, history and past issues.
    • Flat rate support contracts, it is our best interest for your IT to be ‘trouble-free’ at all times.
    • Out of office hours, weekend & 24x7 support options available
    • As part of our Gold Microsoft Certification all our engineers are Microsoft Accredited
    • Client Support portal to raise and monitor ticket status’, with monthly reporting
  • Dedicated IT project specialists – Working separate to our support staff – so your important new office infrastructure, cloud migration or upgrades does not get side-lined by day-2-day activity
  • Machine Automation - We use the latest remote monitoring systems to identify problems before they occur, solving known issues without human intervention. 98.2% of all technical issues are identified and corrected automatically.
  • Excellence
    • Excellent response times - average technician response time 55.9 minutes from ticket raised*
    • Excellent customer satisfaction scores – 100% complete satisfaction (76 surveys over the last 90 days)*
    • Excellent customer retention – our customers have worked with us for an average of 7.95 years, and 37.2% of our customers have been with IT Genie for more than 10 years.*
      *Data gathered Oct 2021

Contact us today for more information.