Why choose to work with IT Genie?

Your business depends on your IT systems. IT Genie offer Quality IT Services you can depend on to keep you and your business up and running:

  • Quarterly Business Reviews – Whether you see your IT as a supporting function, or the driver for your business growth and success, we offer regular business reviews to ensure we are constantly advising on IT requirements as they relate to your business needs.
  • Complete Services – We offer a wide range of service levels and hours of service to suit most budgets and needs. IT Consultancy and project delivery, full Service Desk to be your 'in-house' IT department, up to your virtual CIO.
  • Cloud Migrations – We'll talk you through your cloud options, helping you find, optimize and secure the right solution for your business. We have performed hundreds of Office 365 migrations to help clients work more flexibly.
  • Full reporting and accountability – whether we are Co-Managing your IT Support or providing fully managed IT outsourcing.
  • Real solutions for real needs – We don’t do work that isn’t needed, rather than sell the latest, most profitable, ‘shiny’ we provide real solutions for your needs and explain these to you in plain English.
  • We don’t hold your IT hostage – Easy access to network monitoring tools and constantly updated documentation. Making it easy should you consider another provider to take over - we’ll keep you by delivering exceptional service.
  • Accredited UK Service Desk – With 1st, 2nd & 3rd line IT professionals, who know your company, network, preferences, history and past issues. Out of office hours and weekend support available.
  • Dedicated IT project specialists – Working separate to our support staff – so your important new office infrastructure, cloud migration or upgrades does not get sidelined by day-2-day activity.
  • Machine Automation – We use the latest remote monitoring systems to identify problems before they occur, solving known issues without human intervention. 98.2% of all technical issues are identified and corrected automatically.
  • Excellent response times – (average is resolved in 72 minutes), Excellent customer satisfaction scores (average 98.21% complete satisfaction), Excellent customer retention – our customers have worked with us for an average of 7.5 years, and 34% of our customers have been with IT Genie for more than 10 years.

Contact us today for more information.