Making good use of the things that we find

WMR Waste Solutions was formed in 2017, bringing together expertise from the fields of waste management and recycling to provide disposal services to businesses. We deliver personal account management, improved collection services, and through smart recycling initiatives, cost savings & cost avoidance.

As our business grew, we found our IT support and expertise needs also grew. Evaluating IT providers, Director, Mathew Major was "impressed by the professionalism of the IT Genie support desk, their SLA guaranteed response times, the way they spoke about the protection of our data, and their suggested long-term IT roadmap developments."

Mathew also appreciates the support on all software, not just applications supplied by IT Genie - "all applications and full device and user support is included in the IT Genie flat-fee support package."

WMR Waste Director Mathew Major Mathew Major Director
WMR Waste Solutions Limited

IT To Help Build Our Business

Alfred Budgen Ltd is a well established Copthorne based construction business operating throughout the Gatwick Diamond region. They carry out all aspects of residential construction from patios, extensions and interior work up to multimillion-pound housing developments.

Managing Director, Paul Budgen instructed IT Genie to carry out the migration to Office 365 at the end of 2020 and found the process seamless from start to finish. His advice to all SME's is to 'bin' [environmentally decommission] their server and move to the cloud as soon as possible. If Paul had known how straight-forward it was, he would not have delayed doing so and has realised what a flexible and scalable platform Office 365 provides.

"Our business now has the right IT for our current needs, as well as the ability to grow. Office 365 allows us to collaborate and share files securely. Our clients have given positive feedback to be able to screen share plans of their projects and discuss them remotely. This ability has been advantageous during the lockdown restrictions".

"My satisfaction level with how our business utilises technology is at the highest it has ever been."

Paul Budgen Managing Director
Alfred Budgen Ltd

Understanding Our Needs to Stand Apart From Others

We came to IT Genie with a project to fit out the entire IT infrastructure for a newly purchased medical diagnostics facility; They greatly impressed us with their understanding of the situation, going above-and-beyond with the groundwork, sourcing and negotiating competitive pricing of all of the key medical-grade specification IT equipment required.

As a growing healthcare organisation we need an MSP able to match our needs and provide the level of security required considering the highly-sensitive nature of our patient data; And with their proven regulatory compliance, experience in the healthcare sector and cybersecurity capabilities IT Genie are able to answer this call.

Our continued operation is reliant on several key systems and if our Patient Management System or PACS (Picture Archiving and Communication System) medical imaging goes down then we are severely restricted on providing care – IT Genie engage with our PACS provider, and constantly monitor our systems ensuring expensive and hard to replace systems are running optimally.

Marydelia Mitchell General Manager Sterling Healthcare Group Marydelia Mitchell General Manager
Sterling Healthcare Group

Essential to how we do business; they understand what we do and how we do it 

Orange Genie is a service provider - handling payroll, admin, invoicing and cash collection - to more than 8,000 contractors nationwide, this volume processing requires robust, secure IT that can keep up.

Recently, we migrated to Microsoft 365, enabling secure remote working, as well as providing a future-proofed solution - IT Genie made the migration almost seamless.

Our last full-time IT staff member left some nine months ago, and so far, we’ve not thought about replacing them. IT Genie have stepped into that void, and we couldn’t be happier with the level of support.

IT Genie are as close to being our own staff as possible. We trust them to maintain our sensitive customer data – they’re the right people for the job.

Damon Cochrane Operations Director Orange Genie Damon Cochrane Operations Director
Orange Genie

IT Genie Protect Our Most Valuable Assets

As a service provider to our publisher clients, we hold responsibility for the management and security of vast sums of customer data and therefore the integrity and performance of our IT infrastructure is pivotal to our ability to provide the highest possible level of client and customer service. It is for this reason, we chose to work with IT Genie.

When moving from our previous provider, IT Genie managed the whole migration process, working closely with our marketing team to ensure a seamless transition. IT Genie provide us with the technical confidence to protect our most valuable assets and the financial confidence to continue to invest, grow and prosper.

John Bardsley Group Managing Director Intermedia Brand Marketing John Bardsley Group Managing Director
Intermedia Brand Marketing
- a division of InterGo Holdings Ltd.

IT Genie Manage all the Risk & Uncertainty of Our IT

We chose IT Genie as our MSP, as they constantly deliver high performance IT support with excellent response times and technical ability.

Key to our ongoing business growth is being free to operate our business as required, IT Genie evolve alongside us to deliver the high-specification computing needed to constantly improve our actuarial reporting capabilities – helping us develop and attract more clients.

As a provider of professional outsourced actuarial services to businesses, we understand that measuring and managing risk and uncertainty in your highly specialist field, allows your clients to focus on their business. This is what IT Genie deliver to us.

Stephen Dixon Partner SDA LLP Stephen Dixon Partner
SDA LLP

IT Genie Worked Their Magic During The Time Of Trouble

Coveney Nicholls are independent corporate and specialist medical accountants, we have been working with IT Genie for 7 years.

IT Genie’s response times are fantastic and they are proactive. We’re delighted with the level of service; it helps us provide reliable, fast service to our own clients and really reflects how we want to do business.

IT Genie helped the transition to remote working in blistering time at the start of Coronavirus lockdown. With tools like Microsoft Teams have made doing business remotely more than just a possibility. We now know we can collaborate, keep accurate records and service clients without disruption from home.

IT Genie come highly recommended give them a call.

John Mabey, Coveney Nicholls Chartered Accountants John Mabey Private Client and International Services Partner
Coveney Nicholls Chartered Accountants
https://www.coveneynicholls.co.uk/

IT Genie help us maintain our most important KPI – “the size of our thank you folder” 

Our team of experienced loss adjusters work remotely from across the UK, and all require secure access to company claims handling systems, with prompt support-levels when required. We used to manage all our support in-house but this is a “two-edged sword” with too much for one person to know and learn. IT Genie have solved this with their team of support specialists always promptly available, they are our most important supplier.

Debra Jackson Operations Director Jacksons Partnership Limited Debra Jackson Operations Director
Jacksons Partnership Limited