Does your IT Provider care about their service quality and the security of your data to take accountability with ISO accreditation?

Regulatory requirements are often viewed as pointless bureaucracy – such as in Scott Adams’ Dilbert cartoons – and becoming certified does require dedicated time, effort, resources and accountability.

But like so much else, investing now reaps rewards for the business, clients and suppliers in the future.

IT Genie are committing to delivering quality service expanding our existing Quality Management, adding Environmental Management and Information Security Management certification.

All these standards create continuous improvements across the board, delivering better quality services.

 

Quality Management - ISO 9001

ISO 9001 is the world’s most recognised Quality Management System (QMS) standard; It is often adorning company signs, vehicles, and business cards.

By successfully implementing a QMS, IT Genie are showing our dedication to consistently provide services that meet customer and regulatory requirements; Through a documented method of working, and continuous monitoring of any non-conformances, we look to constantly improve the quality of our service.

Our Benefits of ISO 9001:

  • Increased efficiency– Optimise documented processes and minimise non-conformances to reduce waste.
  • Better stakeholder relationships– Customers and suppliers have greater confidence, knowing processes are documented with a feedback system in place to rectify issues.
  • Continuous improvement– Using non-conformity reporting and trend analysis, you can spot areas for improvement and maintain competitive position. Obtain and retain more business.

Your Benefits of ISO 9001:

  • Assurance of service– Provides reassurance that customers will receive consistent, reliable and fit for purpose solutions.
  • Improved quality of service– Any issues identified are resolved quicker, and often without the customer even being aware.
  • Improved experience– Improving the relationship will create a better customer experience and increase the chances of the customer returning again in future.

IT Genie ISO9001 Quality Policy

Environmental Management - ISO 14001

Business looking to optimise resource usage and minimise waste, can demonstrate their commitment to protecting the environment, complying with environmental regulations, and building trust with customers and other stakeholders, through ISO 14001 certification.

IT Genie chose to include ISO 14001 to demonstrate our commitment to an Environmental Management System (EMS), setting goals to increase resource efficiency and ensure any waste is dealt with responsibly, through our waste management and WEEE policies.

Our Benefits of ISO 14001:

  • Cost savings through efficacy– By improving efficiency and reducing wasted materials, energy, and water across the product life cycle – reduce your footprint and bills.
  • Improved image– Showing environmental responsibility, can align with customers, employees and other stakeholders.
  • Reduced environmental impact– Monitoring and controlling your processes where they could affect the ecosystem.

Your Benefits of ISO 14001:

  • Alignment with ethical choices– Customers are increasingly placing environmental concerns high on their requirements, ISO 14001 certification acts as a seal of approval of such.
  • Better value – Purchasing from a company who have removed waste with an efficient EMS, can offer better value services and improved quality over the competition.
  • Assurance of service– Certification acts as proof that your organisation complies with applicable environmental legislation.

IT Genie ISO14001 Environmental Policy

Information Security Management - ISO 27001

Data and Information Security is said to be the new “Digital Gold”, and ISO 27001 provides the framework for an effective Information Security Management System (ISMS). It sets out the policies and procedures needed to protect organisations and includes all the risk controls (legal, physical and technical) necessary for robust security management.

IT Genie recognise that Information Security is absolutely paramount for our customers, suppliers, and across all areas of our business, whether online or offline – and implementing ISO 27001 provides a tried and tested structure of policies to build our ISMS around.

Our Benefits of ISO 27001:

  • Protects the company, assets, and stakeholders– Identify, control and manage risks to the security and confidentiality of all company and stakeholder information held or in-transit.
  • Regulatory compliance– Ensure you are meeting your legal obligations, such as GDPR, PCI DSS, HIPPA, SoX etc.
  • Increases business resilience – Robust and well-tested procedures, prevents impacts resulting from events such as power outage, floods or medical infections.

Your Benefits of ISO 27001:

  • Provides confidence– Security of your data is inherently protected, at rest and in-transit, across all processes.
  • Builds trust– Knowing your data is protected allows you to share all data needed to conduct business efficiently and effectively.
  • Reduces risk– Processes designed to protect your data and layers of protection at all points reduces the risk of your information falling into unwanted hands

IT Genie ISO27001 Information Security Policy

Cyber Essentials

Cyber Essentials goes hand-in-hand with ISO 27001 providing the fundamentals of digital Information Security through a Government-backed scheme to help organisations protect themselves against online threats.

IT Genie are of course certified with Cyber Essentials, and also provide a service to gain our clients Cyber Essentials and provide a monitoring service to ensure all their devices remain compliant, maximising protection against digital threats.

 

You Deserve Quality Service

If your IT provider is not ISO and Cyber Essentials certified then you might want to ask them why?

Gain Peace of Mind knowing that you are working with an IT Provider who takes the upmost care of all Information Data Security, provides quality of service desk and environmental considerations with continuous improvement a constant focus.

Talk to IT Genie today on 0345 0945 353 or info@itgenie.com

Our ISO certification partner are QMS (www.qmsuk.com) who are lovely people, but other companies are available.